Frequently Asked Questions
The Vehicle Identification Number (VIN) consists of 17 characters. You can find it on the latest vehicle registration papers (STNK), on the vehicle identification plate ① located when you open the front right-hand (driver’s) door, or on the base of the driver’s seat ②.
Stay informed about Service Campaign Programs. Please update your details with an authorized Mercedes-Benz dealer, or contact our Customer Contact Center at 1-5000-50 (08:30–17:00 WIB), WhatsApp +62 821 5500 0500, or email ccservice-mb-id@inchcape.co.id
All Service Campaigns will be provided free of charge to customers.
Please contact your nearest authorized Mercedes-Benz Dealer. Alternatively, you may reach our Customer Contact Center at 1-5000-50 (available from 08:30 to 17:00 WIB), via WhatsApp +62 821 5500 0500, or by email at ccservice-mb-id@inchcape.co.id
Contact Us
Here at Mercedes-Benz, we believe that excellence extends to our customer care as well. Our Customer Care Centre is committed to delivering quality service – you can be rest assured that any queries related to your vehicle will be handled in a most caring and professional manner.
Customer Care Centre Toll-Free-Number 1-5000-50
Whatsapp +62 821-5500-0500
Aftersales Enquiry
Email: ccservice-mb-id@inchcape.co.id